Refund policy

Returns & Refunds Policy
Shopping online is wonderful as you can reach creators from far and wide and support them buying unique products!  However, online does also come with some issues with not being able to really see the products colour and how it feels and therefore, I understand that sometimes when having your order in front of you, in your hands, it isn't what you wanted or liked.

Returns
If you change your mind about a purchase, you have 14 days from receiving your order to let me know you'd like to return it.
Once you've contacted me via email, you have a further 14 days to send your item back. You can inspect your purchase as you would in a shop, but please take reasonable care of anything you intend to return. I ask that items are returned unused, with their labels and original packaging where possible.
Please contact me before returning anything so I can provide the return instructions.

Lavenham Blue Hand Dyed Yarn
My hand dyed yarns are individually dyed making every hank unique. Variations in colour are part of their handmade character and are not considered faults. In fact some of the variations are 'controlled' and purposely created. I do my best to photograph the yarns accurately, although colours may appear slightly different depending on your screen. I also explain in the description of each product if the colour is 'tonal' or 'variegated' so hopefully it is what you 'enivsaged' when choosing the yarn.  These regular hand-dyed yarns can be returned in accordance with the returns policy above.

Bespoke & Personalised Items
Items made or dyed specifically to your personal requirements however, cannot be cancelled or returned simply because you've changed your mind or it wasn't what you expected. This does not affect your rights if an item is faulty or not as described.

Faulty or Incorrect Items
If something arrives damaged, faulty or isn't what you ordered, please contact me as soon as possible.  I'll be happy to help and arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights.

International Orders (USA)
I'm thrilled to welcome customers from the USA! I offer our USA customers the same 14-day change-of-mind returns period.  If you're returning an unwanted item from the USA, you'll be responsible for the return postage and any applicable return customs charges.  I recommend using a tracked postal service. If your item arrives faulty, damaged or incorrect, please contact me so I can put things right.

Return Postage & Refunds
If you're returning an item because you've changed your mind, you'll be responsible for the return postage costs. If I have sent you an incorrect or faulty item, I'll cover reasonable return postage costs where a return is required.

For 'change of mind' cancellations, refunds will be issued to your original payment method within 14 days of receiving your returned goods or receiving evidence that you've sent them back, whichever is earlier. Where applicable, I'll also refund the original standard delivery charge. Additional charges for express or upgraded delivery are not refundable.

How to Arrange a Return
If you would like to return an item, please contact me before sending anything back.

Email: info@thewoolpatch.com

Alternatively, use the Contact Us page on our website.

Please include your order number and let us know which item you'd like to return. I'll reply with return instructions and the postal address. I'm always happy to help and will do my best to make the process as straightforward as possible.

Your statutory consumer rights are not affected by this policy.