TERMS & CONDITIONS
Our Terms and Conditions follow the UK Governing Law and procedure.
Product Description and Prices
We have taken every care to ensure that the description, prices and dimensions of products available on this website are present and correct. While we strive to ensure high quality images of all our products, it can be difficult to get colours on computers to accurately represent how they will appear in real life. We recommended to NOT use the images on the website to colour match. Email us for help and advice when trying to colour match products. If there is anything that customers want clarification on then please email us. This can be found at the bottom over every page.
Making A Purchase
All Prices are shown in Pounds Sterling (inclusive of VAT). Just browse our Shop and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "The Basket/Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept the following methods of payment online and/or in the shop:
- American Express
- Contactless Payments - no minimum
- Apple Pay and other digital technologies
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges for each order.
If you give us an incorrect delivery address and a parcel is returned to us or undelivered because of that incorrect address we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address.
Once you have selected your goods and arrived at the checkout, you will be given the option to either checkout as a guest or to register as a customer. Registering as a customer will allow you to pass through checkout more quickly on future occasions. We ask for your details at this stage so that we can notify you as soon as possible if, for any reason, we are unable to fulfill your order, or part order or process your payment.
We will never give your details to any other party. The payment process is entirely secure. You can make a payment using your debit/credit card. We use the most up-to-date technology for secure data transfer.
You will receive confirmation by email upon placement of your order and your goods will be despatched shortly afterwards. You will receive a confirmation email to tell you that your goods have been shipped.
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us, no contract will have formed between us the supplier and you the customer, up until that point.
We aim to be able to supply all goods ordered at the prices stated. If we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
You must be 18 years of age or older to purchase scissors or rotary cutters. By accepting our terms and conditions when you purchase these items you are confirming you are of the legal age to purchase these products.
Promotional Codes and Offers
We will often have special offers advertised. These offers and codes can only be used with the advertised offer and can not be used to purchase other items.
Returns and Replacements
Refunds for cut fabric or ribbon are discretionary unless faulty or damaged. We are happy to offer a full refund or exchange, within 14 days of receipt of purchase – for other item/s which have been purchased at full price and are returned unused and in good condition. Please return items in original packaging together with an explanatory note and your contact details. We recommend that you send your parcel by recorded delivery and obtain proof of postage.
We use Royal Mail for all deliveries. There is a little extra added to the cost to cover Postage bags.
Due to the nature of most our products, parcels will be sent out as 'small parcels'. Our website does not calculate the postage by weight. So if it's a very small product, then it will still cost the same as a very big parcel. It is purely done by how quick you want your delivery.
"Standard Shipping" is Royal Mail First Class: 1-2 working days (Not trackable) £3.60
"Two Day Shipping" is Royal Mail Second Class" 2-5 working days (Not trackable) £3.00
If you are outside the UK and want to make a purchase, please email us and we will arrange for this to happen.
Credit Card Security
We use CashFlows and Transnational as the processing system for our secure online payments. This is all intergrated in our own system. CashFlows and Transnational ensure that your payment details remain secure throughout the transaction process
It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your rights to return goods are protected under the EU Distance Selling Directive.
If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within fourteen working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above.
Please call us or email us for a Returns Number. We recommend that you receive a proof of posting or send it by recorded delivery.
We cannot accept returns of fabric cut to your specific requirements.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.