Skip Navigation Website Accessibility
Our Terms and Conditions follow the UK Governing Law and procedure. Click the topics to jump to jump to that section

Product Description and Prices
Making A Purchase
Delivery - Royal Mail and Costs
Returns Policy

Product Description and Prices
We have taken every care to ensure that the description, prices and dimensions of products available on this website are present and correct. While we strive to ensure high quality images of all our products, it can be difficult to get colours on computers to accurately represent how they will appear in real life. We recommended to NOT use the images on the website to colour match. Email us for help and advice when trying to colour match products.  If there is anything that customers want clarification on then please email us.  This can be found at the bottom over every page.

Making A Purchase
All Prices are shown in Pounds Sterling (inclusive of VAT). Just browse our Shop and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "The Basket/Checkout" and you will be asked for a few details that we need to be able to satisfy the order. 

We accept the following methods of payment online and/or in the shop:
  • Visa
  • MasterCard
  • American Express
  • Contactless Payments - no minimum
  • Apple Pay and other digital technologies 
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges for each order.

If you give us an incorrect delivery address and a parcel is returned to us or undelivered because of that incorrect address we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address.

Once you have selected your goods and arrived at the checkout, you will be given the option to either checkout as a guest or to register as a customer. Registering as a customer will allow you to pass through checkout more quickly on future occasions. We ask for your details at this stage so that we can notify you as soon as possible if, for any reason, we are unable to fulfill your order, or part order or process your payment.

We will never give your details to any other party. The payment process is entirely secure. You can make a payment using your debit/credit card.  We use the most up-to-date technology for secure data transfer.

You will receive confirmation by email upon placement of your order and your goods will be despatched shortly afterwards. You will receive a confirmation email to tell you that your goods have been shipped.

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us, no contract will have formed between us the supplier and you the customer, up until that point.

We aim to be able to supply all goods ordered at the prices stated. If we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Purchasing Scissors
You must be 18 years of age or older to purchase scissors or rotary cutters.  By accepting our terms and conditions when you purchase these items you are confirming you are of the legal age to purchase these products.

Promotional Codes and Offers
We will often have special offers advertised.  These offers and codes can only be used with the advertised offer and can not be used to purchase other items.

Delivery I use our local Post Office and Royal Mail for all deliveries - Domestic and International. If we don't use it, we'll lose it, and whilst it may be more convenient for me and other business to use online 'click and drop' or use other couriers, it means less custom for the local Post Office and many in the village depend on it, so in order to keep it, we all have to use it.  The lovely Priya who runs the Post Office sorts out all my labels and prices.

Domestic deliveries (England, Scotland, Wales and Northern Ireland):
Due to the nature of most our products, parcels will be sent out as 'small parcels up to 1kg'. Our website does not calculate the postage by weight. So if it's a very small product, then it will still cost the same as a very big parcel. It is purely done by how quick you want your delivery.

When you're in the checkout you can choose the following 3 options:

1.'First Class' is Royal Mail First Class: 1-2 working days (Not trackable) £3.90 - usually next day, but not guaranteed. The Woolpatch keeps a proof of postage
2.'Two Day Shipping': is Royal Mail Second Class 2-3 working days (Not trackable) £3.20. The Woolpatch keeps a proof of postage
3. "Express": is Royal Mail Tracked 48hour service - Tracked and Signed £5.10

International deliveries (The rest of the world)
If you are an international customer, when you're in the checkout you will get two choices regardless of where you are in the world.  Most of the time, the international shipping bill is much more than you will pay but I value your custom and I am happy to pay the extra in your shipping if it means keeping the shipping prices down and keeping your future custom. 

You can choose:
'International Economy' 5-7 working days (Not Trackable) £20
'International Express' 5-7 working days Tracked (Not Signed) £25

If you are outside the UK you can still purchase online from the following places only: USA, Canada, Europe, Australia, New Zealand, China, and Japan. Email me if you can't access shipping and I'll alter the access rights on the computer my end.

Credit Card Security
We use CashFlows and Transnational as the processing system for our secure online payments.  This is all integrated in our own system. CashFlows and Transnational ensure that your payment details remain secure throughout the transaction process 

It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Returns Policy
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.

The Woolpatch must offer a refund to you if you have told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods once you've told us. The Woolpatch will then refund you, the customer within 14 days of receiving the goods back. You do not have to provide a reason.  We recommend that you receive a proof of posting or send it by recorded delivery. 

We do not accept returns of fabric cut to your specific requirements.

Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective. We will discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you. 

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.