All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.
The Woolpatch must offer a refund to you if you have told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods once you've told us. The Woolpatch will then refund you, the customer within 14 days of receiving the goods back. You do not have to provide a reason. We recommend that you receive a proof of posting or send it by recorded delivery.
We do not accept returns of fabric cut to your specific requirements.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective. We will discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.