Product Description and Prices We have taken every care to ensure that the description, prices and dimensions of products available on this website are present and correct. While we strive to ensure high quality images of all our products, it can be difficult to get colours on computers to accurately represent how they will appear in real life. We recommended to NOT use the images on the website to colour match. Email us for help and advice when trying to colour match products. If there is anything that customers want clarification on then please email us. This can be found at the bottom over every page. Making A Purchase All Prices are shown in Pounds Sterling (inclusive of VAT). Just browse our Shop and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "The Basket/Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa and MasterCard. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges for each order. If you give us an incorrect delivery address and a parcel is returned to us or undelivered because of that incorrect address we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address. Once you have selected your goods and arrived at the checkout, you will be given the option to either checkout as a guest or to register as a customer. Registering as a customer will allow you to pass through checkout more quickly on future occasions. We ask for your details at this stage so that we can notify you as soon as possible if, for any reason, we are unable to fulfill your order, or part order or process your payment. We will never give your details to any other party. The payment process is entirely secure. You can make a payment using Paypal or by credit card, we use the most up-to-date technology for secure data transfer. You will receive confirmation by email upon placement of your order and your goods will be despatched shortly afterwards. You will receive a confirmation email to tell you that your goods have been shipped. Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us, no contract will have formed between us the supplier and you the customer, up until that point. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. We aim to be able to supply all goods ordered at the prices stated. If we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible. Purchasing Scissors You must be 18 years of age or older to purchase scissors or rotary cutters. By accepting our terms and conditions when you purchase these items you are confirming you are of the legal age to purchase these products. Promotional Codes and Offers We will often have special offers advertised. These offers and codes offered can only be used with the advertised offer and can not be used to purchase other items. Returns and Replacements Refunds for cut fabric or ribbon are discretionary unless faulty or damaged. We are happy to offer a full refund or exchange, within 14 days of receipt of purchase – for other item/s which have been purchased at full price and are returned unused and in good condition. Please return items in original packaging together with an explanatory note and your contact details. We recommend that you send your parcel by recorded delivery and obtain proof of postage. Delivery Standard Delivery UK = £3.50 - Royal Mail First Class – 2-5 working days (Not trackable) Express Delivery UK = £9.50 (Next day delivery for orders placed before 1pm. Trackable, requires a signature) We do not take orders or deliver to outside of the UK. Credit Card Security We use CashFlows and Transnational as the processing system for our secure online payments. CashFlows and Transnational ensure that your payment details remain secure throughout the transaction process. If you choose to pay by credit or debit card you will be directed to the CashFlows secure payment site where you will be asked to enter your credit or debit card details. When you use the "View Basket" button at the top right of the screen. Your shopping list will be displayed. On the right-hand side of each product is a Tick Box called "Remove". Click in the box so that a tick appears. Then click on "Update" on the options below the shopping list. The shopping list should redisplay with the item removed from the list. If you need to reach us, please email us using info@thewoolpatch.com or ring 01787 313452. Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within fourteen working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for a Returns Number. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of fabric cut to your specific requirements. You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. Damaged, defective or incorrect items Please call or email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.